However, we know that firmness is a matter of personal preference and so it is understandable if we failed to delight you with our choice of mattress. Also, we understand the importance of quality sleep and rejuvenation to be your best self and thus, have selected the best mattresses to ensure this. As a hotel dedicated to stellar service, we do communicate our charges and do apologize if there was some lapse in communication. We are in agreement with our guests who have overwhelmingly stated their preference to not have hotel staff entering their rooms during the pandemic. We are abiding by our quite stringent safety protocols and therefore at this time, unfortunately, we are not able to offer our usual housekeeping service during stayovers. I am extremely concerned and truly sorry to hear about the challenges you faced during your stay and that we were unable to meet your expectations in certain areas.
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